Master of Management (MM)

Business Process Management

Module

Išveskite savo organizaciją iš chaoso – šis modulis gali Jums padėti tai padaryti. Išmokite specifikuoti procesus, identifikuoti vertės srautą procese, padidinti efektyvumą ir sukurti harmoningą darbo aplinką.

Indrė Liutkevičienė

Head of Module

Business Process Management

The objective of the module

The purpose of the module is to provide solid foundations for business process management based on basic methodologies and tools, to provide clarity on how to create a process organization and how to develop it.

Why should you choose this module?

For managers who want to look at their organization from the outside, review the role of the manager, find answers on how to involve people in process improvement and use robots..

Module results

After completing the module, you will be familiar with the most popular methods of process management, know deeply the interconnections of business processes, integration with the company's strategy and indicators.

Lithuanian

1 semester

2023 m. autumn

Download the module description
Download the module schedule

Details about the module

About module

What will you learn?

Main topics

Lecturers

About module

The business process management module program lays a solid foundation for business process management, introduces the main methodologies and tools (Total Quality Management, Six Sigma, BPTrends, Lean, automation, customer perspective and innovation), provides clarity on how to create a process organization and how to develop it. The participants of the module not only learn about the most popular process management methods, but also delve into the interconnections between business processes, integration with the company's strategy and indicators, and also have the opportunity to see how the discussed methods are applied and try them themselves during experiential visits to companies and preparing their research work. The program maintains a balance between theory and practice, examining the latest research and specific business cases and experiences.

What will you learn?

After completing the module, you will be able to identify and model business processes, visualize the flow of process activities, identify and analyze problems using diagrams. You will learn how to use business improvement measures and tools, gain experience in examining real cases of business process improvement and solving challenges arising in organizations, you will be able to identify the most important processes to be improved, choose suitable methods of improvement, and predict the financing and time planning of such projects.

Main topics

Main topics of the module:

Introduction to business process management
Identification and specification of business processes
Assessment of business process management. Indicator systems.
Latest trends in process management in Denmark. Industry 4.0
Process improvement practices in Lithuania
Innovation, creativity, processes
Automation of processes
Discipline in process improvement

Lecturers

Doc. Dr. Niels Rytter

MSc in Industrial Engineering, PhD in Operations & Service Management
17 years of Lean Six Sigma experience in academic research and professional practice
Spent 2 years as a visiting researcher at London Business School and 3 years at Maersk Line as Process Excellence Implementation Manager
Consulted multiple Danish industrial companies on implementing process excellence taking Lean Six Sigma approach
A proponent of games for learning Lean Six Sigma
Main expertise areas: process improvement, design of logistics systems (factories and value chains), revenue management for transportation and service businesses, project and change management

Dr. Vilius Kontrimas

Vilius helps companies expand and increase operational productivity by defining the necessary strategy,
optimizing business processes, implementing technological solutions
Vilius' main competences are: business strategy and development, increasing productivity, sales, project, innovation and technology management
Vilius received a master's degree and a doctorate in physical sciences (informatics) from KTU, a master's
degree in business management and administration and a master's degree in construction engineering from VGTU, a bachelor's degree in information business from VU, he constantly raises his qualifications in various courses and seminars
Vilius' most interesting projects: coordination of the preparation and implementation of an aggressive
development strategy (turnover from EUR 600 million to EUR 1 billion in 4 years), coordination of the preparation and implementation of a business takeover strategy (taken over business in Latvia, Estonia, turnover >150 million EUR), initiation and management of the change of a highly complex business
management system (ERP) (budget >10 million EUR), replacement of all the company's main information systems within 3 years saving 50% of the initial budget (Accounting, ERP, HR, DVS and
others), cost optimization project coordination (annual savings - EUR 6 million)

Steve Nicoll

Steve has spent his career in senior leadership teams within highpaced and demanding manufacturing environments. He has a passion for developing people to achieve business improvements by collaboration and co-creation
Steve has a Master’s Degree in Lean Enterprise from Buckingham University, a Fellowship in Lean Manufacturing from Manchester University, and a Diploma in Business Improvement Techniques from Leeds University
Steve is a certified ISO Lead Auditor for Quality, Safety, Environment and has a Certificate in Management and Leadership, Diploma in Operations Management, Certificate in Environmental Sustainability and a Green Belt in Six Sigma
Steve was part of the leadership team at Newsprinters, when it
became the first recipient of the Shingo Prize for operational
excellence in the UK. Other achievements with that same team
included: The Global Excellence Award 2014 (the first in the UK), The British Excellence Award for Lean Manufacturing 2011, Environmental Company of the Year 2011, Carbon Trust Triple Standard 2014, Cleanest Manufacturing Site in the UK 2015, Environmental Initiative of the Year 2015 and Newspaper Printers of the Year, 2011, 2012, 2014 and 2016

WHAT OUR ALUMNI SAY

The Business Process Management module introduced me to a much wider range of business process management tools than I expected - from Lean methods, robotics to innovation and the unlimited possibilities of artificial intelligence. It was also useful that we not only observed live how these tools work in practice, but also studied how to methodically change processes in organizations.

Agnė Vyšumirskė

Procurement coordinator of the state company "Oro navigacija", alumnus of the ISM Executive School module "Business Process Management"

WHAT OUR ALUMNI SAY

The Business Process Management module is a perspective-changing course, after which every manager will begin to see and evaluate existing processes in their organization differently. The greatest value of this module is the opportunity to understand how any type of organization works, what is its established order of activities and how it can be improved by restructuring the relevant processes, because it is always possible to improve any process and get even more value for the customer and the organization. This module is intended for managers of any chain, but especially for those who can really change a situation or a specific process in their organization.

Agnė Jurčiukonytė

"Archyvita" Vilnius branch manager, alumnus of the ISM Executive School module "Business Process Management"

WHAT OUR ALUMNI SAY

Verslo procesų valdymo modulio turinys puikiai sukonstruotas, mat teorija proporcingai suderinta su praktika. Pavyzdžiui, paskaitų metu aiškinomės, kas yra pats procesas, kaip juos skirstyti, rūšiuoti, o vėliau gautas žinias taikėme praktiškai, sprendėme konkrečius verslo atvejus. Studijų baigiamasis darbas taip pat buvo itin naudingas. Jo metu nagrinėjau ERP sistemos diegimą, kitaip tariant procesų automatizavimą ir jo sėkmės veiksnius. Atlikdamas šį darbą supratau, kokia klaidas iki šiol dariau diegdamas vienokias ar kitokias sistemas. Be viso to, labai vertinu galimybę studijų metu susitikti su bendraminčiais ir keistis patirtimi su kolegomis